Maxis Loans internet banking FAQs

How do I log in to internet banking?

You only need two things:

Once you've located those, just click on the 'INTERNET ACCESS LOGIN' link that appears on the top-right of every page of the Maxis Loans website, log in with your details, and get banking.

If you don't know your customer ID, you can find it out by giving us a call on 131 915, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST/AEDT).

If you've got your customer ID but not your access code, you don't need to call - you can reset your access code yourself online.

Why does it say 'ME' instead of 'Maxis Loans' when I log in to internet banking?

ME has always been the bank looking after you and your loan. When ME's internet banking was freshened up in 2016, Maxis Loans customers were moved across from their old internet access platform to ME's upgraded system.

Are there any 'how to' videos on using internet banking?

Great question. We've got a whole bunch of videos - you can find them all here.

How do I make transfers using internet banking?

Here's a video that shows you how - it even covers things like setting up transfers to happen in the future and how to change your transfer limit.

How do I manage my cards using internet banking?

We've put together a 'how to' video that shows you exactly how to activate cards, set and change card PINS, and temporarily stop or permanently cancel cards - you can check it all out here.

How do I search my transaction history for specific transactions?

Here's a useful little video that shows you some tips and tricks on using the search function in your transaction history.

Is there a mobile phone app I can use?

There is - it's the mobile banking app made by ME, the bank that manages your Maxis Loans account. Just search for 'ME bank' on Google Play or the iTunes Store.

Keep in mind that you'll need to have logged in to internet banking online at least once before you can use the mobile app.

How do I reset my access code?

If you've forgotten your access code, you can reset it yourself online, any time you want - as along as you've registered your mobile phone number with us. (If you haven't, just give us a call on 131 915 to get it sorted.)

There's a video on how to reset your access code, but here's the gist of it:

What do I do if my account gets locked?

If your account is locked, just get in touch and we'll sort it out.

Call us on 131 915, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST/AEDT).

Why am I being asked to put in an SMS authentication code?

It's an extra layer of security - a final line of defence to make it extra-tough for hackers to steal from your accounts.

When you do certain things using internet banking, we'll send a short confirmation code to your mobile phone by SMS. You just need to enter the one-time code to finish up whatever you're trying to do.

These are the kinds of situations where we'll send you an authentication code:

If you run into any problems using authentication codes, get in touch on 131 915, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST/AEDT).

I haven't used my internet banking for months, and now it's locked. How come?

To help protect your banking details, we block access to internet banking after you haven't logged in for nine months.

If you've been locked out of your internet banking, just get in touch to get access again - call us on 131 915, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST/AEDT).

How do I change my loan repayments using internet banking?

If you've got a variable interest home loan, you can use internet banking to change your repayment amount whenever you want (as long as you meet the minimum repayment amount).

There's a video that takes you through the process - you can check it out here. But if you're the kind of person that prefers written instructions, here you go:

Note that you can't change your repayments online for Interest Only loans or Fixed Rate Saver loans.

How do I get online statements?

There's a video that shows how to do this, or you can follow these instructions:

How do I change back to paper statements?

There's a video that shows how to do this , or you can follow these instructions:

Where do I find my online statements?

First up, you need to make sure you're registered for online statements.

Once that's done, here's how you can view your online statements:

For all the visual learners out there, we've got a video on how to do this very thing - check it out here.

Why can't I get statements sent to me by email?

Because email is more vulnerable to being compromised by fraudsters, it's more secure for us to send your banking details to you using internet banking. We know it's less convenient - but it's probably a small price to pay for keeping your money safe.

How often will I get online statements?

It depends on the kind of account you have - the simple answer is that they come just as often as your paper statement would have.

Can I still see online statements for an account I've closed?

In a word, no. Once you've closed an account, you won't have access to its online statements. In this situation, it's a good idea to save any statements you might need before the account's closed down.

For any account you close, your final statement will be sent to you by mail, even if you'd normally get online statements for that account.

Joint signatures are needed to authorise anything to do with our account. Can I still use internet banking?

You can log in and see your account - and do things like check its balance and view its transaction history - but you won't be able to actually make transactions or make any changes to the account.





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